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Shipping & Delivery Policy
Worldwide Shipping | Secure Delivery | Customs Duties Included
At DoctorPDRTools, we provide worldwide shipping through trusted international carriers, including TNT, UPS, DHL and FedEx.
Order Processing & Delivery Time
Orders are prepared after payment confirmation, subject to product availability.
Delivery times may vary depending on the destination, customs procedures, product availability and carrier operations. Public holidays, customs inspections, weather conditions and other circumstances beyond our control may cause delays.
Shipping Costs
Shipping costs are calculated based on the destination, shipment weight and available delivery services. The applicable shipping cost is displayed at checkout before payment confirmation.
Customs Duties & Taxes Included
At DoctorPDRTools, applicable customs duties and import taxes are included in our product prices and covered by us.
Customers pay the product price and the applicable shipping cost displayed at checkout.
No additional customs duties or import taxes are expected upon delivery for shipments covered by this policy.
If a carrier or customs authority requests an unexpected import-related payment, please contact us before paying so we can investigate and assist.
Shipment Tracking
Once your order has been shipped, a tracking number will be sent to your email address. You can track your shipment through the selected carrier's website.
Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout. Incorrect or incomplete addresses may result in delays, additional shipping costs or returned shipments. Please contact us as soon as possible if you notice an error.
Undeliverable or Returned Shipments
If a shipment is returned due to an incorrect address, refusal of delivery, repeated unsuccessful delivery attempts or failure to provide necessary customs clearance information, additional shipping or return costs may apply.
Refund adjustments will be assessed according to the circumstances, our applicable refund policy and consumer protection laws.
Customers will not be charged import duties that DoctorPDRTools has expressly agreed to cover under this policy.
Damaged Packages
Please inspect your shipment upon delivery. If the package appears damaged, opened or crushed, we recommend requesting a damage report from the courier and taking photographs of the packaging and contents.
Contact DoctorPDRTools as soon as possible with your order number and photographs so we can assist with the claim. Accepting a package without a damage report does not automatically waive your statutory consumer rights.
Customer Support
For questions regarding shipping, delivery, tracking or customs clearance, please contact us.
Professional PDR Tools | Worldwide Delivery