Last updated: October 18, 2026

Welcome to DoctorPDRTools, an online store operated by MASDASH BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, based in Bursa, Türkiye.

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit doctorpdrtools.com, make a purchase or contact us.

1. Data Controller & Contact Information

The business responsible for the personal data processing activities described in this policy is:

MASDASH BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Trading name: DoctorPDRTools
Doğanbey Mahallesi, Haşim İşcan Caddesi
Tuğsa İş Hanı / Tuğsa İş Merkezi
No: 9, İç Kapı No: 809
Osmangazi, Bursa, Türkiye
Email: info@doctorpdrtools.com
Phone: +90 542 116 16 42

2. Personal Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: name, email address, telephone number, billing address and shipping address.
• Order information: products purchased, order numbers, transaction details, shipping preferences, returns and customer service records.
• Payment information: payment status, payment method and transaction references. Payment card details are handled through the relevant payment service providers.
• Technical information: IP address, device and browser information, website activity and cookie identifiers.
• Account information: account details and preferences where customer accounts are used.
• Communications: messages, enquiries, support requests and feedback you send us.
• Marketing preferences: newsletter subscriptions and consent or opt-out choices.

3. How We Collect Information

We collect information directly when you place an order, create an account, complete a form, subscribe to marketing communications or contact us.

We may also collect information automatically through our website, cookies and similar technologies, and receive information from service providers involved in payment processing, order fulfilment, customer support and fraud prevention.

4. Purposes and Legal Bases of Processing

We process personal information for the following purposes, subject to applicable law:

• Order fulfilment: accepting payments, processing purchases, delivering products and handling returns, primarily to perform a contract.
• Customer service: answering enquiries, resolving disputes and providing after-sales assistance, based on contractual obligations or legitimate interests where applicable.
• Legal compliance: maintaining required invoices and records, responding to lawful requests and meeting tax and accounting obligations.
• Security and fraud prevention: protecting our website, customers and transactions, based on applicable legal obligations or legitimate interests.
• Analytics and improvements: understanding website performance and improving services, where permitted by applicable law and subject to consent requirements.
• Marketing: sending promotional communications or using advertising technologies where an appropriate legal basis exists, including consent when required.

Under Turkish Law No. 6698 on the Protection of Personal Data (KVKK), processing is carried out where an applicable condition under Article 5 or, where relevant, Article 6 is satisfied. Where the GDPR applies, the relevant legal bases may include contractual necessity, legal obligation, legitimate interests and consent, depending on the processing activity.

5. Shopify & E-Commerce Infrastructure

Our online store is powered by Shopify, which provides e-commerce infrastructure and services that support checkout, orders, customer accounts and store operations.

Personal information may be processed by Shopify and its relevant service providers in accordance with their contractual arrangements, applicable privacy requirements and their respective roles.

For additional information about Shopify's handling of consumer data, please visit Shopify's Consumer Privacy Policy.

6. Payment Processing

Payments are processed through the payment methods and service providers available at checkout.

Depending on the selected payment method, relevant transaction, billing and verification information may be shared with the payment service provider to process payments, prevent fraud, issue refunds and meet legal obligations.

We do not need to receive your complete payment card details to manage ordinary store orders. Payment information is handled according to the applicable payment provider's systems and security practices.

7. Shipping & Logistics

To deliver orders, we share necessary shipment information with the selected delivery provider, which may include UPS, DHL, FedEx or TNT-related shipping services, depending on availability and the shipment.

This information may include the recipient's name, delivery address, telephone number, email address and shipment details.

Information may also be disclosed to customs authorities and customs clearance service providers where required for international delivery.

8. Cookies, Analytics & Advertising

Our website may use cookies and similar technologies for essential store functionality, customer preferences, analytics and advertising.

Depending on the services enabled on our store, technologies from Shopify, Google and Meta may be used to measure website activity, understand advertising performance and support relevant marketing.

Where required by applicable law, non-essential cookies and tracking technologies are used only after obtaining the necessary consent. You may manage available choices through the cookie consent controls presented on our website.

You can also adjust cookie settings through your browser. Blocking essential cookies may affect some website functions.

9. Email Communications & Marketing

We may send transactional communications such as order confirmations, shipping updates, payment notifications and responses to support requests.

Promotional emails and other marketing communications are sent in accordance with applicable consent and marketing rules.

You may unsubscribe from marketing emails using the unsubscribe link, where provided, or contact us at info@doctorpdrtools.com.

Unsubscribing from marketing communications does not prevent necessary order-related or legally required messages.

10. Sharing Personal Information

We may share personal information with relevant recipients where necessary and legally permitted, including:

• E-commerce hosting and technology service providers
• Payment processors and financial service providers
• Shipping carriers and customs clearance providers
• Customer service and communication providers
• Analytics and advertising service providers, subject to applicable privacy requirements
• Accounting, legal and professional advisers
• Public authorities where disclosure is legally required

We do not disclose customer information to unrelated parties without an appropriate business purpose or legal basis. Some advertising-related data disclosures may constitute sharing or targeted advertising under certain privacy laws; applicable opt-out rights will be respected.

11. International Data Transfers

As we operate internationally and use third-party technology and logistics providers, personal information may be processed or accessed outside Türkiye or the country where the customer resides.

Where required, international transfers are carried out using an applicable legal transfer mechanism and appropriate safeguards under relevant data protection laws.

Customers may contact us for additional information about the safeguards applicable to their personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention and dispute resolution.

Retention periods depend on the category of information and applicable legal requirements. When information is no longer required, we take appropriate steps to delete, anonymize or securely retain it only where legally necessary.

13. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration and misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request information about the processing of your personal data
• Access personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion where legally applicable
• Request restriction of processing in applicable circumstances
• Object to certain processing activities
• Request data portability where applicable
• Withdraw consent for consent-based processing
• Exercise applicable rights concerning automated decision-making
• Complain to a competent data protection authority

Under Article 11 of the Turkish KVKK, additional specific rights apply, including rights concerning information about processing, recipients of transfers, correction, deletion where legally applicable, and objections to certain automated analysis outcomes.

To submit a privacy request, contact info@doctorpdrtools.com. We may request reasonable identity verification before disclosing or changing personal information.

We will respond within the periods required by applicable law. Certain requests may be limited by mandatory recordkeeping or other lawful exceptions.

15. Children's Privacy

Our products and services are intended for customers purchasing professional automotive repair tools and are not specifically directed to children.

If we become aware that personal information from a child has been collected in circumstances that violate applicable law, we will take appropriate action.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal obligations.

The latest version will be published on this page with an updated revision date. Where legally required, we will provide additional notice or obtain consent.

17. Contact Us

This Privacy Policy is intended to provide transparency about our personal data processing activities. Mandatory rights and obligations under applicable data protection laws remain unaffected.