At DoctorPDRTools, operated by MASDASH BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, we are committed to providing professional PDR tools and reliable customer support worldwide.

This policy explains our return, refund, damaged product and warranty procedures. Mandatory consumer protection rights under applicable law always take precedence.

1. Returns & Right of Withdrawal

To exercise your right of withdrawal, please send a clear statement of your decision to info@doctorpdrtools.com before the applicable withdrawal period expires.

After notifying us, you must send the goods back within 14 days. Please include your order number and return the product with its accessories and original packaging where reasonably possible.

For a change-of-mind withdrawal, customers are responsible for the direct cost of return shipping where permitted by law and where this obligation has been properly disclosed before purchase. For products that cannot normally be returned by post, applicable law may require a return-cost estimate before purchase.

2. Refunds

For valid statutory withdrawals, we will reimburse the payments required by applicable law, including standard outbound delivery charges where applicable. Additional costs arising from a customer's choice of a more expensive delivery method may be excluded where legally permitted.

Refunds will be processed without undue delay and within 14 days after we are informed of a valid withdrawal, subject to applicable legal rules. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will normally be issued using the original payment method unless another method is expressly agreed, without additional reimbursement fees.

3. Product Condition & Exceptions

Customers may inspect and handle products to establish their nature, characteristics and functioning.

Where legally permitted, any reduction in value caused by handling beyond what is necessary may be reflected in the refund.

Certain products, including clearly personalized or custom-made goods, may be excluded from the statutory withdrawal right where an applicable legal exception exists.

Products purchased during a sale or promotional campaign are not automatically excluded from statutory consumer return rights.

4. Damaged, Defective or Missing Products

We carefully inspect and package orders before dispatch. However, shipping damage or missing items may occasionally occur.

If your order arrives damaged, defective or incomplete, please contact us as soon as possible and provide:

• Your order number
• Photographs of the product and packaging
• A description of the problem
• A carrier damage report or claim number, if available

We recommend requesting a signed damage report from the carrier when visible damage is discovered. However, failure to obtain such a report does not automatically eliminate statutory consumer rights.

Where a product is defective or does not conform to the contract, we will provide the remedies required by applicable law, which may include repair, replacement, price reduction or refund. Necessary return shipping costs for valid defective-product claims will be handled in accordance with applicable law.

5. Product Warranty

If your product develops a defect during an applicable warranty or statutory guarantee period, please contact us with your order details and a description of the issue.

We may request photographs, videos or an inspection of the product to assess the problem.

Any commercial warranty offered by DoctorPDRTools is additional to, and does not replace or reduce, mandatory statutory rights concerning defective or non-conforming goods.

6. Return Shipping Address

Please contact our customer support team before shipping a return so that we can provide return instructions and help identify your shipment. This request does not restrict any statutory right to withdraw by notifying us within the legal deadline.

7. European Union Consumer Rights

Eligible European Union consumers generally have a 14-day statutory right of withdrawal for distance purchases, subject to applicable exceptions.

The withdrawal period normally begins when the consumer, or a designated third party other than the carrier, takes physical possession of the goods. Special rules apply to orders delivered in separate shipments.

Consumers may exercise their right of withdrawal by sending a clear written statement to our customer support email. The model withdrawal form below may also be used, but its use is not mandatory.

Applicable statutory guarantees and other mandatory consumer rights remain unaffected. Business-to-business transactions may be subject to different contractual and legal rules.

8. Model Withdrawal Form

9. Customer Support

This policy is subject to applicable mandatory consumer protection legislation. Where such legislation provides greater consumer rights, those rights prevail.