Last updated: October 18, 2026

Welcome to DoctorPDRTools. This website, located at doctorpdrtools.com, is operated by MASDASH BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, a company established in Türkiye.

These Terms of Service govern your use of our website and purchases made through our online store. By placing an order, you agree to the applicable terms, subject to any mandatory consumer protection rights under the laws that apply to your purchase.

1. Seller Information

2. Products and Product Information

DoctorPDRTools sells professional paintless dent repair (PDR) tools, tool sets, rods, lamps, accessories and related automotive repair equipment.

Product descriptions, specifications, photographs, quantities and prices are displayed on the relevant product pages.

We aim to provide accurate information. If a material error affects an order, we will contact the customer to discuss the available options and any refund required by applicable law.

3. Orders and Contract Formation

Customers select products, provide delivery and billing information, review the order summary and submit their order through the checkout process.

Before placing an order, customers are shown the applicable product prices, shipping charges and other required purchase information.

An order confirmation acknowledges receipt of the order. The sales contract is formed in accordance with the applicable checkout process and mandatory law.

If an order cannot be fulfilled, we will notify the customer and provide the appropriate refund or other remedy required by law.

4. Prices, Customs Duties and Taxes

Our intention is that customers do not have to pay additional customs duties or import taxes upon delivery for shipments sold under these terms.

Any mandatory charges that are not included in the displayed total must be clearly disclosed before the customer places an order. If an unexpected customs or import tax payment is requested for a shipment covered by our included-duties policy, please contact us before making payment so we can investigate.

Prices and promotional offers may change, but changes will not retroactively alter an already confirmed order except as permitted by applicable law.

5. Payment Methods

Available payment methods are displayed at checkout. Payments are processed through the applicable payment service provider.

Customers are responsible for providing accurate payment information and authorizing the transaction.

We reserve the right to perform reasonable security checks and to reject or cancel orders where legally permitted, including suspected fraudulent transactions. Any payment already collected will be refunded where required.

6. Shipping and Delivery

We ship orders internationally using suitable logistics providers, which may include UPS, FedEx, DHL and other available carriers.

Estimated delivery times depend on the destination, product availability, carrier service and customs procedures. The estimated delivery timeframe is provided in our Shipping & Delivery Policy or during checkout.

Delivery will be carried out in accordance with the agreed timeframe and any mandatory delivery requirements under applicable law.

Customers must provide a complete and accurate delivery address and reasonably cooperate with the carrier when necessary.

For further information, please refer to our Shipping & Delivery Policy.

7. Returns, Refunds and Withdrawal Rights

Eligible consumers may have a statutory right to withdraw from an online purchase, including a general 14-day withdrawal period under applicable European Union consumer law.

Statutory rights concerning defective or non-conforming products remain unaffected.

Promotional or discounted products are not automatically excluded from mandatory consumer withdrawal or refund rights.

Return shipping charges, exceptions and refund procedures are explained in our Returns & Refund Policy.

8. Product Warranty

Products are subject to any applicable statutory guarantees and any additional commercial warranties expressly provided by DoctorPDRTools.

If a product is defective, customers should contact us with their order details and a description of the problem.

Nothing in these Terms limits mandatory consumer rights concerning defective or non-conforming goods.

9. Professional and Business Purchases

DoctorPDRTools supplies products to both individual customers and professional businesses.

Consumer-specific protections apply where the purchaser qualifies as a consumer under the relevant law. Purchases made for business or professional purposes may be subject to different legal rules.

Any additional terms for a business order must be expressly agreed and cannot override mandatory applicable law.

10. Intellectual Property

Unless otherwise stated, website text, original product descriptions, photographs, graphics, logos and other content are owned by DoctorPDRTools or used with appropriate permission.

Unauthorized commercial reproduction or distribution of protected website content is prohibited, except as permitted by applicable law.

11. Acceptable Website Use

Users must not misuse the website, attempt unauthorized access, interfere with its operation, distribute malicious software or engage in fraudulent activities.

We may take reasonable action to protect the security and integrity of our website and services, subject to applicable law.

12. Limitation of Liability

We aim to provide accurate product information and reliable services. However, temporary website interruptions or technical errors may occur.

To the extent permitted by applicable law, we are not responsible for losses caused solely by events beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer remedies and liability arising from our own legally actionable conduct.

13. Privacy and Personal Information

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

Please review the Privacy Policy to learn more about how customer information is collected, used, shared and protected.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye, except where mandatory consumer protection rules of another applicable jurisdiction require otherwise.

Consumers retain any mandatory rights and access to competent courts or dispute resolution bodies available under applicable law.

We encourage customers to contact our support team first so that we can attempt to resolve concerns promptly and fairly.

15. Changes to These Terms

We may update these Terms to reflect changes in our business, services or legal obligations.

Updated Terms will be published on this page. Changes will not retrospectively remove contractual or statutory rights relating to previously confirmed purchases.

16. Contact Information

These Terms are subject to applicable mandatory consumer protection and commercial laws. In case of a conflict, mandatory legal rights prevail.